FAQ

You will find answers to our most frequently asked questions below.

What is a digital agency?
A digital agency is a business you hire to outsource your digital marketing efforts, instead of handling in-house. They can provide your business with a variety of digital solutions to promote your product or service online and help you hit your marketing goals and grow your business.

They typically have a number of other clients and work with each company to understand their business goals, all while providing recommendations and services tailored to each unique needs.
What makes a good digital agency partner?
A good digital agency works with you throughout the entire process and is considered more of a partner instead of a contractor. Beyond good chemistry, a good digital agency partnership must also be based on a solid foundation of mutual understanding. Here are a few traits that make for a successful digital agency partnership:

1. Open communication & collaboration—You know your company better than anyone else, so it’s important that your digital agency keep you involved throughout the entire process. And as experts in digital marketing, your agency partner should help you discover your KPIs and be honest with their recommendations from day one.

2. Trust—Can you rely on your agency partner to keep product-related secrets and meet deadlines?

3. Adaptability—Let your agency partner help you explore new ideas you wouldn’t pursue on your own. And on the flip side, a good agency will make sure your voice is still being heard.

4. Conflict resolution—An agency partner is there to help you meet your goals, but they can’t do that if you aren’t clear with expectations. Provide feedback, comments, and suggestions early and often.

5. Quality time—It’s important to meet regularly to ensure everyone is on the same page and the results are exceeding expectations.
What is Saint Boss' onboarding process?
Step 1: We arrange a call to scope out your requirements and understand if we can help.

Step 2: Leminton & Prince, will arrange a face-to-face meeting, video conference or call (depending on location) to further discuss working together.

Step 3: We deliver a proposal, examples of past work, a project plan and deliverables, including costs.

Step 4: You decide if you want to go ahead.

Step 5: We draw up the contracts which are signed by both parties.

Step 6: Project kick-off meeting
What is Search Engine Optimization?

Search Engine Optimization, commonly referred to as SEO, is the act of improving content and webpages in order to rank higher on search engine results pages. Search engines have algorithms that determine which webpages hold the most relevant results, and those pages are ranked highest among the search results.


Using SEO tactics, such as keywords, meta descriptions, and links, your content will stand out to search engine algorithms as relevant information and ultimately rank higher. Ranking higher leads to increased traffic and consumer trust.

Do I really need a website?
Yes! Word of mouth can be great, but a majority of consumers find and research companies online before making any purchases. An online presence gives your company credibility and boosts brand awareness. Plus, websites are an avenue for endless marketing strategies, including e-commerce, online customer service, and consumer engagement.
What social media platforms are best for my business?
While social media presence is crucial for all companies, each company will have different social media needs and strategies. For some, Facebook will be the best platform for business, while Instagram may be better for others. To determine which platform is best for your business, it is important to first determine your target audience and social media goals.
How does a website increase sales?
The primary way a website increases sales is by offering users a convenient way to shop for products and services. Through the use of pop-ups offers and special online discounts, small businesses can encourage consumers to make the switch from window-shopping to buying.

With an enhanced incentive to buy, along with clear and concise product descriptions, users are quickly turning to company websites for all their consumer needs.
How do digital marketing agencies track metrics?
Digital marketing agencies track website and social media metrics using a variety of different tools. One of the easiest ways to gain website insights is through the website platform itself. Many platforms, such as WordPress, offer their own insights or allow for analytic extensions to be installed. Additionally almost all ad networks, including Google Adwords or Facebook Ads, offer their own tracking system. Agencies also utilize third-party tools to track both website and social media metrics.
What is TikTok?
TikTok is one of the most popular social media platforms for creating and sharing short videos. Users can create videos that are up to 60 seconds long and utilize the numerous effects, filters, and sounds offered. The platform allows users to browse videos and interact with other users by liking, following, sharing, or duetting videos.
How can I build brand awareness on TikTok?
here are two main ways to build brand awareness on TikTok: content and paid ad campaigns.

Many users are interested in learning more about the inner workings of brands, rather than just knowing their products and services. Brands can use the opportunity to share funny, yet informative content, such as behind-the-scenes tours, company culture, team members, or production process. Brands can also create hashtag challenges or collaborate with influencers to boost awareness.

Paid ads on TikTok are also extremely effective. Ads are shown to users as soon as they open the app, which has offered brands a high organic reach.
Are your websites designed to be mobile responsive?
Yes, all of the websites we build are fully responsive websites that look great on both desktops and mobile devices.

Got an idea? We'd love to hear it. Let's get to work!